HOW TO PLACE YOUR WEDDING INVITATION ORDER:
YOUR PERSONAL DATA – USE AND PROTECTION
REQUEST A SAMPLE
Sijara Designs are happy to post out a sample to clients who cannot visit our studio. This is the best way to see, feel and appreciate the textures and weights of our materials. We do not stock samples due to the requests we get from clients to adapt colours and designs, each piece is handmade on request.
Unfortunately we cannot send samples out free of charge due to the cost of materials and postage.There is a charge of £5.00 per sample for Classic & Pocket Cards, our Boxed and Scroll invites are £10.00 per sample.
Sample payment will be credited against any subsequent order placed with us. Please allow 7-14 days for arrival of your sample.
To order a sample simply choose the invitation you like to see, click on ‘Request a Sample’ and follow PayPal instructions. If you require the invite or ribbon in a different colour simply type this in the ‘Additional Information Box’.
PLACING AN ORDER
There are two ways of placing an order with us.
Visit our Studio – You are welcome to visit our studio based in South Yardley, Birmingham. Appointments can take between 30 minutes to 1.5 hours depending on individuals. You can arrange an appointment via phone 07957561055 or email info@ sijara.co.uk
Visiting Hours – As we are a home business viewing is by appointment only. Let us know what day and time suits you so we can check availability. Once an appointment has been confirmed please let us know of any cancellations or late arrivals as we may have other customers booked on the same day. Our suitable hours for visiting are:
Monday – Friday – 10am – 6.00pm (except Wednesday close at 3.00pm)
Saturday – 1.30pm – 5.30pm
Sunday – Closed
On your visit you can browse our vast range of wedding stationery all beautifully displayed in a comfortable setting with seating. There is plenty of choice for individual taste and style with catalogues of ribbon options, embellishments, card and paper swatches to choose from. We are just as excited about your big day as you are and happy to discuss your design ideas as each client brings a fresh perspective to the creative process. Bespoke artwork, logos, monograms created for wedding stationery are charged at £40.00
Quotes – We are unable to provide verbal quotes on the day of your visit. We will email your quote according to your requirements this is based on quantity, number of inserts and finishes. We aim to quote you within 48hrs after your visit or phone enquiry. Please don’t pressure us to verbally quote you on the day, we have 100’s of options, card weights, embellishments, box sizes and finishes that are all individually priced and cannot be calculated on the spot.
Order by Email – If you are unable to visit our studio due to distance, work, time constraints we suggest you contact us by email at info@ sijara.co.uk or call us on 07957561055 to let us know of your requirements. We are happy to email quotes, designs or send out a sample to help you through the process of choosing your dream invite. Once you are happy with the design and like to proceed we will take the next step and ask for a deposit payment to confirm the order.
Once you receive your quote and you are happy to proceed, we will ask for a non-refundable deposit payment to confirm your order. Deposits can be made via the website through PayPal or we are happy to forward our bank details via email. Receipt of payment will confirm your order. Please note the deposit payment is non-refundable under any circumstances as we order materials as soon as deposit is made.
We work on a FIRST COME basis, customers who put a deposit down will be guaranteed a slot and completion date. Customers who were given a completion date on their visit or email but then take too long to place an order may easily miss their slot so we recommend not to leave a big gap between visiting and ordering.
Orders totalling under £100 – Deposit to pay £20.00
Orders totalling over £100 – Deposit to pay £50.00
Orders totalling over £200+ – Deposit to pay £100.00
During peak wedding season which is between March and October we are always very busy, we highly recommend that you place your order as early as possible to avoid disappointment. If you’re not sure on what you want or undecided on a design but would like to secure a slot, this can be guaranteed with a deposit payment and the design can be worked on at a later date. We like to ask for 4/6 weeks timescale from the time your order is placed but could be less depending on how busy we are, please contact us to check availability at info@ sijara.co.uk
If your order is urgent and you want a fast track turnaround this option will incur an extra cost of £50 this allows your order to be pushed to the front and turned around in 10-14 days.
Once the deposit is made we will email a template to fill out wedding details. The template will have questions related to what needs to be printed onto the invite. Once this has been completed simply email it back to us, we will draft it out and email it back to you for your approval. At this stage 3 further amendments can be made via email.
We do our very best to make sure that all your wedding details are accurate, but we regret to say that it is the customers final responsibility to check their proofs. We are unable to start printing an order until we receive a confirmation email from the customer confirming that they have read the proofs and are happy for us to proceed with printing. If an error is noticed after we have gone to print we will not be made responsible and there will be a further charge for re-print. If it is an error made by us we are happy to re-print at no extra cost. Please read all proofs carefully including names, dates and post codes. It is worth asking 2-3 people to check as to 1 person checking.
Our wedding stationery is completely handmade using materials sourced all over UK and abroad and in some cases the materials we order from suppliers may become discontinued or vary slightly in colour or texture from batch to batch, this is totally out of our hands. This applies mostly to the handmade papers which come from abroad like our champagne bubbles, laser cards and sometimes glitter cards but we try our very best to find the closest match possible.
INVOICE & PAYMENT
You will receive an invoice a week before your order is ready to dispatch or collect. Payment can be made via bank transfer before dispatch or collection, bank details can be found on the invoice. We accept cash from customers who are collecting their order from our studio. Please note we do not keep change in our studio, so would appreciate that customers arrive with the correct amount.
Nobody likes to run short of invites while writing them out. Ordering a few extra invites when placing an order is well worth the extra stress. Due to busy times and commitments made to other customers we cannot always stop to work on re-makes. If you do urgently require more invitations there will be an extra charge at £1.00 on top of the final price quoted per card, this is due to the inconvenience it causes us to re-order materials, pay supplier postage cost and risk other customer deadlines. Postage will be charged if not collecting in person. To avoid this extra cost please consider ordering 5-10 extra at the time of ordering.
PACKING YOUR ORDER
We take every care to insure your order is securely packed when ready to dispatch. Large orders of invitations, stationery and favour boxes are always double counted IT IS VERY UNLIKELY THAT WE WILL SEND OUT LESS INVITATIONS OR FAVOURS as we understand this can cause frustration and stress on the client. For this reason invites and favours are always counted during production and packing. Clients who contact us claiming they have received less invitations and require more will be charged 50% of the quote per card. This is simply because this is their word against ours. Customers who collect their order from our studio are welcome to count their order.
POSTAGE & DISPATCH
All wedding invitation orders are sent by 1st Class Recorded delivery by Royal Mail or Parcel Force and will require a signature upon receipt. Next day Special delivery is available at an extra cost if you want your order guaranteed to arrive next day. Postage cost can only be calculated once the parcel is weighed. We will confirm the postage cost on your invoice which will be sent a few days before dispatch. Smaller packages are usually sent by 1st or 2nd class Recorded Delivery.
Saturday Delivery – additional charges apply
We do our upmost to ensure that your order arrives to you in perfect condition, however Sijara Designs will not be held responsible for any damages once it leaves our studio.
RETURNS & REFUNDS
Unfortunately, our handmade invites and personalised items are non-refundable if it involves the following:
- Anything that’s made to your specific requirements or is personalised with names or otherwise can’t be resold due to a bespoke element
- Items that are specially commissioned when you place an order which includes artwork or illustations.
To avoid disappointment, please check whether an item is cancelable or refunable before ordering.
TESTIMONIALS & FEEDBACK
We appreciate your feedback good or bad, if you were happy with our services tell your friends and family, if not tell us how we can serve you better. If you like to share your experience with others you are welcome to post your feedback on our Facebook page http://www.facebook.com/pages/Sijara-Designs-Wedding-Stationery/152532808102109 or send us an email at info@ sijara.co.uk and we will be happy to add your feedback onto our testimonials page on our website. We know you are busy, but sharing your feedback and taking the time out to write a review truely makes our day.