HOW TO PLACE YOUR WEDDING INVITATION ORDER:

YOUR PERSONAL DATA – USE AND PROTECTION

By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing your Order. If you so indicate on the appropriate section of your Order Form, by placing your Order you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on our other products that may be of interest to you. If any data held by us concerning you is incorrect, we will correct it on your written request. Please refer to our Privacy Policy.

REQUEST A SAMPLE

Ordering a sample before committing to an order is the best way to vision the true colours, feel the quality and weight of the invitation. Please email us at info@sijara.co.uk with the card design you require, we do not stock samples, these are made on request and require 5-10 working days depending on how busy we are.

Folded and Pocket invitation samples are charged at £7.00 / Boxed and Scroll invitations £10.00 / Magnetic boxed invites £15.00. Sample payment will be credited against any subsequent order placed with us. We cannot send samples printed with your wedding details at this stage of the process, all inserts are sent with sample wording.

PLACING AN ORDER

Sijara Designs are an online business, you can view our work here or at https://instagram.com/sijaradesigns or visit our FaceBook page https://facebook.com/sijaradesigns

Once you see a design you like you can email the design to info@ sijara.co.uk or send the design to our WhatsApp number on 07957561055, please mention the quantity you require, number of inserts and the date of wedding.

Quotes – We are unable to do verbal quotes over the phone, all quotes are sent via email, these are individual quotes based on your requirements. We have many options from standard envelopes to quality card envelopes, from plain inserts to embossed ones, this is the reason why we don’t add prices on our website as none of our invitations have fixed prices.

DEPOSIT PAYMENT

Once you receive your quote and you are happy to proceed, we will ask for a non-refundable deposit payment to confirm your order. Deposits can be made via bank transfer, receipt of payment will confirm your order and and completion date. Please note the deposit payment is non-refundable under any circumstances as we order materials as soon as deposit is made.

We work on a FIRST COME basis, customers who put a deposit down will be guaranteed a slot and completion date. Customers who have inquired, received a quote and a completion date but not put a deposit down will lose their slot.

Orders totalling under £100 – Deposit to pay £30.00

Orders totalling over £100 – Deposit to pay £50.00

Orders totalling over £200+ – Deposit to pay £100.00

AVAILABILITY

During peak wedding season which is between March and October we are always very busy, we highly recommend that you place your order as early as possible to avoid disappointment. If you’re not sure on what you want or undecided on a design but would like to secure a slot, this can be guaranteed with a deposit payment and the design can be worked on at a later date. We require 3-4 weeks timescale from the time your order is placed but could be less or more depending on how busy we are, please contact us to check availability at info@ sijara.co.uk

If your order is urgent and you want a fast track turnaround this option will incur an extra cost of £50 this allows your order to be pushed to the front and completed within 7 -14 working days as long as materials can be ordered in time and received in time.

WEDDING DETAILS

Once the deposit is made we will email a form to fill out wedding details in word document. The form will have questions related to what needs to be printed onto the invite. Once this has been completed simply email it back to us, we will draft it out and email it back to you to check. Please do not send a photo of the form or a PDF file as we need to copy and paste the information from the form to avoid making spelling errors.

We allow up to 5 rounds of amendments. We suggest sending a numbered list of amendments so it’s easy for us to follow. Please don’t highlight the changes or send too many emails with different changes.

PROOF READING

We do our very best to make sure that all your wedding details are accurate, but we regret to say that it is the customers final responsibility to check their proofs. We are unable to start printing an order until we receive a confirmation email from the customer confirming that they have read the proofs and are happy for us to proceed with printing. If an error is noticed after we have gone to print we will not be made responsible and there will be a further charge for re-print. If it is an error made by us we are happy to re-print at no extra cost. Please read all proofs carefully including names, dates and post codes. It is worth asking 2-3 people to check as to 1 person checking.

MATERIALS

Our wedding stationery is completely handmade using materials sourced all over UK and abroad and in some cases the materials we order from suppliers may become discontinued or vary slightly in colour or texture from batch to batch, this is totally out of our hands. This applies mostly to the handmade papers which come from abroad like our champagne bubbles, laser cards and sometimes glitter cards but we try our very best to find the closest match possible.

INVOICE & PAYMENT

You will receive an invoice a week before your order is ready to dispatch or collect. Payment can be made via bank transfer before dispatch or collection, bank details can be found on the invoice.

RE-ORDERING

Nobody likes to run short of invites while writing them out. Ordering a few extra invites when placing an order is well worth the extra stress. Due to busy times and commitments made to other customers we cannot always stop to work on re-makes. If you do urgently require more invitations there will be an extra charge at £1.00 on top of the final price quoted per card, this is due to the inconvenience it causes us to re-order materials, pay supplier postage cost and risk other customer deadlines. Postage will be charged if not collecting in person. To avoid this extra cost please consider ordering 5-10 extra at the time of ordering.

PACKING YOUR ORDER

We take every care to insure your order is securely packed when ready to dispatch. Large orders of invitations, stationery and favour boxes are always double counted IT IS VERY UNLIKELY THAT WE WILL SEND OUT LESS INVITATIONS OR FAVOURS as we understand this can cause frustration and stress on the client. For this reason invites and favours are always counted during production and packing. Clients who contact us claiming they have received less invitations and require more will be charged 50% of the quote per card. This is simply because this is their word against ours. Customers who collect their order from our studio are welcome to count their order.

POSTAGE & DISPATCH

All wedding invitation orders are sent by 1st Class Recorded delivery by Royal Mail or Parcel Force and will require a signature upon receipt. Next day Special delivery is available at an extra cost if you want your order guaranteed to arrive next day. Postage cost can only be calculated once the parcel is weighed. We will confirm the postage cost on your invoice which will be sent a few days before dispatch. Smaller packages are usually sent by 1st or 2nd class Recorded Delivery.

Saturday Delivery – additional charges apply

We do our upmost to ensure that your order arrives to you in perfect condition, however Sijara Designs will not be held responsible for any damages once it leaves our studio.

RETURNS & REFUNDS

Unfortunately, our handmade invites and personalised items are non-refundable if it involves the following:

  • Anything that’s made to your specific requirements or is personalised with names or otherwise can’t be resold due to a bespoke element
  • Items that are specially commissioned when you place an order which includes artwork or illustations.

To avoid disappointment, please check whether an item is cancelable or refunable before ordering.

TESTIMONIALS & FEEDBACK

We appreciate your feedback good or bad, if you were happy with our services tell your friends and family, if not tell us how we can serve you better. If you like to share your experience with others you are welcome to post your feedback on our Google Reviews or Facebook page or email your feedback at info@ sijara.co.uk and we will be happy to share your testimonial on our website. We know you are busy, but sharing your feedback and taking the time out to write a review truely makes our day.